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Frequently Asked Questions
ModLux.Rent Support
Getting Started
Getting Started
Learn about ModLux.Rent
What is ModLux.Rent?
Where does ModLux.Rent ship?
What is ModLux.Rent's size range?
Am I wearing clothes that other people have worn?
Do you ship to military or diplomatic locations ?
Do you rent shoes and accessories?
Getting Started Guide
How does it work?
How do I join?
Getting around the website
Do you have a catalog?
Can I view your collection without subscribing?
I gave you my e-mail address. When does my membership start?
Our Clothing and Our Cleaning
What are your cleaning standards?
How can I be sure the garments don’t contain any virus?
Can I wash something?
Is it safe to rent clothes?
What if I damage something?
Sizing Guide & Sizing Tool
Can you help me find my size?
Plans & Pricing
How much does it cost?
How much does shipping cost?
Referral Program
How does ModLux.Rent Refer-A-Friend Program work?
How soon will I receive my referral credit?
Why didn’t I receive my referral credit?
What else will you send to my friend?
Is there a limit to how many friends I can refer?
Gifting Program
Do you offer gift subscriptions?
How do gift subscriptions work?
How much is it to give a gift?
How do I purchase a gift subscription?
Who can purchase a gift subscription?
Who can redeem a gift subscription?
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SUPPORT
Email:
support@ModLux.Rent
Talk to us: Mon – Fri 9am – 5pm ET
(
1-877-963-0646
)